Auditing IT Systems
| CPD Hours: 12
Price £895 plus VAT
New dates coming soon.
Computerised systems add great value to an organisation when they operate correctly, but can have significantly adverse operational and reputational consequences when they go wrong. The immediacy of the impact leaves little time for the organisation to rectify the problem before it enters the public domain. It is better to identify potential problems before they enter the public domain. This requires good governance and management structures and a wide understanding of both the scope and impact of IT on the efficiency and effectiveness of business operations.
- IT Governance – a structure of relationships and processes to direct and control the IT function in order to achieve the enterprise’s goals by sustaining and extending the enterprise’s strategies and objectives.
- Standards & frameworks – this session will introduce the key ISO standards (38500, 27000, 20000), together with Control Objectives for IT (CobiT) and the IT Infrastructure Library (ITIL).
- System acquisition and implementation – the challenges of auditing developments,key risk areas and the link between functionality, time, cost, quality & maintenance.
- Application systems – this session will evaluate the challenges provide by stand-alone systems, batch systems, networked systems, web-based systems and cloud computing.
- Change management – a comparison between what change management should theoretically provide and what happens in practice.
- User support – the support desk, whether internally managed, or outsourced to a third-party is crucial to the delivery of IT services. The crucial aspect is the response levels agreed with, or imposed on the customer, for resolving queries. What are suitable service levels? Should they be agreed, or imposed on the customer? How should they be audited?
WHO SHOULD ATTEND
This two day workshop will be useful to anyone involved in the development, operation, or assurance of IT systems.