COURSE OBJECTIVES:The course explores best practice credit collection techniques from maintaining and updating the debtors ledger to making effective telephone calls, and more. At the end of the course participants will benefit from an understanding of a wide variety of credit management and collection techniques, increasing confidence in collection.
Participants will leave the course knowing:
- the controls required to implement an effective collection programme
- how to prioritise and plan to maximise cash collection
- best practice telephone skills and techniques
- how to use successful reminder systems
- how to take legal action when all else fails
You will practice the techniques covered during the course and build skills you can use right away.
COURSE CONTENT
Best Practice in the Collection Programme
- Interpreting the aged debt report
- Using the aged debt report to prioritise key customer collections
- Making your invoices and customer correspondence work for you
- Liasing with the sales force
- Keeping close to the customer
Telephone Skills
- Developing assertiveness and confidence
- Planning the call
- Questioning techniques
- ''The system''s down'' - common excuses and how to overcome them
- Maintaining good customer relations
Effective Reminders
- The what, when, and who of effective reminder letters
- Using email, fax and customer visits encourage payment
Dealing with Bad Debts
- When to take legal action
- How to claim tax relief
- How to claim VAT relief
Credit Control Questionnaire
- Assess the effectiveness of cash collection procedures in your own organisation
WHO SHOULD ATTEND
This course is suitable for new credit controllers and for experienced credit controllers looking for a refresher and a best practice update.
"The course highlights debt collecting methods/procedures very clearly and effectively."
Would you like this course run in-house? Call us on 0207 566 8207 to find out more
Not quite what you were looking for? Then please see the following closely related course;