COURSE OBJECTIVES: This course examines the skills and principles of clear communication, developing inter-personal skills and practising these skills in a supportive environment. It is designed to be highly interactive, involving discussion and practical exercises. Individual needs are considered in order to maximise your inter-personal skills. At the end of the course, the participants have increased confidence to communicate effectively in and outside their organisation is enhanced.
COURSE CONTENT
Personal Awareness
- How others see you and how you see yourself
Non-Verbal Communication
- Understanding body language
- Managing stress
- Eye contact, facial expression
Verbal Communication
- Making your voice work for you
- On the telephone
- Choice of words
- Listening and questioning skills
- Building rapport
Getting Your Message Across
- Clear thinking
- Putting ideas across effectively
- Looking and sounding confident
- Communicating commitment and expertise
Inter-Personal Skills in the Workplace
- Challenging and confronting
- Handling conflict
- Constructive criticism
- Controlling and contributing at meetings
WHO SHOULD ATTEND
This is an essential course for anyone who wants to learn how to communicate with the people they deal with in a positive and effective way.
This course is designed to be run either as an in-house course or as a training pool title only. For more information on how the training pool works please click on the Quorum Training Pool item in the menu on the left of this page.
To enquire about this course please complete the enquiry form or call our in-house course bookings team on 0207 566 8207.