COURSE OBJECTIVES: This course will enable you to focus on the performance management cycle and the essential skills required throughout the year to get the very best from those you manage on a day-to-day basis. You will be able to integrate performance management into your daily work routine in order to face the end of year review with confidence. The course focuses on conversations, helping you to feel confident and capable when delivering feedback on performance to individuals.
The course will enable delegates to:
- Develop an understanding of what creates performance
- Practice and receive feedback on your personal style when managing performance discussions
- Develop your feedback and ''challenging'' skills
- Appreciate to role of targets and measures in driving performance
COURSE CONTENT
Core Principles
- The performance management cycle overview
- Having clear roles
- Setting targets
- Preparing for the review
- Developing people
- Exploring career conversations
The ''Conversations''
- Questioning and listening skills
- Feedback - what works/doesn''t work
- Feedback - delivering the message
- The complete appraisal conversation
WHO SHOULD ATTEND
Any person from any organisation who needs to complete staff appraisals as part of their role.
This course is designed to be run either as an in-house course or as a training pool title only. For more information on how the training pool works please click on the Quorum Training Pool item in the menu on the left of this page.
To enquire about this course please complete the enquiry form or call our in-house course bookings team on 0207 566 8207.