COURSE OBJECTIVES: This two-day programme will enable you to create better relationships by developing self insight, understanding of others, and how to deal with conflict before and as it arises.
The course will enable delegates to:
- Understand why you behave in the way you do.
- Recognise what strengths you can bring to a relationship
- Recognise and understand your own challenging relationships and what you can do to positively manage them
- Develop practical communications techniques to build rapport
- Understand and recognise potential conflict
- Determine how to resolve conflict
COURSE CONTENT
Taking Stock of What Motivates Me
- What influences our behaviour?
- Understanding why you behave in the way you do
- The impact of your motivational values
Understanding and Dealing with Conflict
- Your conflict sequence
- Learning how to recognise other people''s conflict ''flags''
- Strategies for conflict resolution
Managing Your Personal Strengths
- Using personal strengths to have a positive impact on others
- Addressing your ''overdone strengths''
Your Challenging Relationships
- It takes two! - building rapport techniques
- What makes those relationships challenging?
- Identifying strategies that will help
Getting the Communication Right
- Do people always understand what we mean?
- Transmitting the message
- Listening, questioning and feedback techniques
- Practicing dealing with a challenging situation
- Dealing with difficult behaviour
Understanding Conflict
- Causes and outcomes of conflict
- Your view of conflict
- Time to think! - analysing the situation
Dealing with Conflict
- Conflict styles - your personal preferences
- Using the right style
- Practicing dealing with a potential conflict situation
WHO SHOULD ATTEND
This course is designed for anyone from any type of organisation whose role involves the management of people.
"Great course, great lecturer - will recommend to all my staff. It gave us a chance to learn a lot. I will take back the ideas to the office."
This course is designed to be run either as an in-house course or as a training pool title only. For more information on how the training pool works please click on the Quorum Training Pool item in the menu on the left of this page.
To enquire about this course please complete the enquiry form or call our in-house course bookings team on 0207 566 8207.