COURSE OBJECTIVES: Assertiveness is a skill that enables us to communicate our needs, wants and feelings clearly. Most of us have been in situations where our reactions were not appropriate. Assertiveness is not aggressive or manipulative behaviour but a tool to help us relate to others and so achieve a win - win solution to problems.
COURSE CONTENT
- What is assertiveness
- Controlling reactions
- How to be assertive
- Saying ''NO''
- Negotiating a solution
- Practical work
- Self development plan
WHO SHOULD ATTEND
This is an interactive workshop and is suitable for anyone who has to deal with people in a working environment.
"The whole day was very informative. I feel more confident as a result and hope to build on this."
This course is designed to be run either as an in-house course or as a training pool title only. For more information on how the training pool works please click on the Quorum Training Pool item in the menu on the left of this page.
To enquire about this course please complete the enquiry form or call our in-house course bookings team on 0207 566 8207.