COURSE OBJECTIVES: The Consumer Protection from Unfair Trading Regulations 2008, which implement the EC Directive on Unfair Commercial Practices, introduced significant changes to UK Law. The regulations revoke and replace many well-established pieces of existing UK law, such as the Trade Descriptions Act 1986, the rules on misleading pricing, and the Misleading Advertising Regulations, and also mark a shift towards principles-based consumer protection legislation.
COURSE CONTENT
Unfair Commercial Practices
- Scope of the new law
- Withholding “material information”
- The “average consumer” test
- The blacklist of unfair practices
- Criminal offences and enforcement
Supplying Goods and Services
- Statutory implied terms
- Consumer and non-consumer customers
- The impact of unfair terms in consumer contracts
- Exclusions and limitations of liability
Distance Selling
- What is distance selling?
- Consumers’ rights under a distance selling contract
Civil Remedies
- The right to reject and the rules on acceptance in the light of recent cases
- Damages for breach of contract
- Consumers’ remedies under the Sale & Supply of Goods to Consumers Regulations 2002
- Liability for free guarantees
- Extended warranties
Enforcement
- Undertakings and enforcement orders under the Enterprise Act 2002
- ‘Super complaints’
- The new approach to codes of practice
The impact of the Regulatory Enforcement and Sanctions Act 2008
WHO SHOULD ATTEND
Legal advisers, customer relations executives and company secretaries.
"Thoroughly engaging course that kept up a lively interest and delivered an amazing amount of information in a manageable format."
Would you like this course run in-house? Call us on 0207 566 8207 to find out more